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Ordering
Information
If the
items says "In Stock" then we can ship immediately. If
an item is out of stock, it may take us about 4 weeks to complete an
order. Because Kregel Pottery is hand crafted no two are exactly
alike. Therefore the variations of color, texture, and shape lend
to the artistic nature of this pottery and should by no means be
considered defective.
Payment
Information
We use PayPal for all credit
card purchases. PayPal payments can be made to Sales@KregelPottery.com
. You may use your credit card through PayPal with no fees
to you. We also take personal checks and U.S. Postal money orders.
Personal checks are held until cleared and then the items are shipped.
Personal checks / money orders may be sent to: Kregel Pottery, 305
Spring Creek Village, #545, Dallas, Tx. 75248
Shipping
Time
We ship
either by UPS or by U.S. Postal Service, depending on the package. If
you have a specific shipping request, we will honor that. It may take us
4 weeks to fill a specific order, and UPS Ground takes about 4 to 5 days
to reach most locations within the contiguous United States. All
orders will be shipped ASAP unless a ship date is requested.
Though we always try to honor a requested shipping date, we cannot
guarantee it. Products are generally made to order so delivery
time will vary.
Packaging
and Shipping Charges
Each item
is individually wrapped before shipping. We may ship your order in more
than 1 box or package. We will contact you via email as soon as your
package leaves our studio. Most packages are shipped UPS ground.
Books, dvds, candles, tools, and small items may be mailed by U.S.
Postal Service.
Books, dvds, tools, candles
- 4.95 / small package. Books go by media mail
Order total $20.00 - $50.00 =
11.50 shipping
Order total $51.00 - $100.00 =
13.50 shipping
Order total > 100.00 = 15% of
order for shipping
For example, if your order is
250.00, your total packaging and shipping cost (in Continental U.S.) would be
37.50
Damages
and Returns
1.
Should breakage occur during shipping, Kregel Pottery must be notified
immediately. All merchandise must remain in original packing material.
All claims must be reported within 3 days of receipt. Please take pictures of
the damaged item and any damage on the shipping box. This will help us with
our claim against the shipping company.
2.
Contact us first before sending back any items. Unauthorized returns
will be refused.
Wholesale
Orders
Some
of our items are available for wholesale customers with a minimum purchase and
a valid retail tax certificate. Shipping of wholesale orders is to a
business only. Please contact us for details.
Our
work is not available for consignment sales.
Taxes
We
charge local Dallas, Texas, resale taxes on all items other than wholesale
purchases. |
